Give us the paperwork.
You keep doing the work. We take the orders, the approvals, the deliveries and the supplier invoices — and we run them properly, so nothing is paid twice and nothing goes missing.
The jobs that pile up.
Your services list. What you actually sell is a commercial fact rather than copy — “we file your VAT returns” is a promise with your name on it, so nothing has been invented here.
Edit BACK_OFFICE_SERVICES in lib/marketing/content.ts and this block is replaced by the real thing.
One order, start to finish.
Each stage is gated on the one before it — not by a checklist somebody remembers to follow, but by the system itself.
- 01
You raise it
An order to a supplier, or a quote for your customer. Takes a minute, from a phone if that's where you are.
- 02
It gets approved
Against the limits you set, by the people you nominate. Nobody approves their own order — not your team, not us.
- 03
The goods arrive
Recorded against the order as they land, splitting what turned up from what you actually accepted. A short or damaged delivery is flagged the moment it's entered.
- 04
The invoice is checked three ways
Against what was ordered and against what arrived. Wrong price, or billed for more than you accepted, and it does not go through until the supplier explains it.
- 05
Paid, and closed
Settled and put to bed, with a record of whether it closed complete or short — and a trail nobody can go back and tidy up.
The controls are in the system, not in a promise.
Tend enforces every one of these. They are not a description of how carefully we intend to work.
An invoice that doesn't match can't be paid
Every supplier invoice is checked against what was ordered and what actually arrived. Wrong price, or billed for more than was accepted — including a supplier billing twice for one delivery — and it will not go through until somebody explains it.
Nobody approves their own order
Spending limits are set per person, and the person who raised an order can never be the one who approves it. That holds for us too — there is no override.
Received means accepted, not delivered
Ten delivered with three damaged is seven received. A delivery that doesn't match what was ordered is flagged the moment it's recorded, and chasing the supplier is our job, not yours.
Send us a week of your admin.
Across Ireland and the UK. We’ll look at what you’ve got and say plainly whether we can help.